TERMS
& CONDITIONS OF RENTAL
THE
CONTRACT
This contract entered here relates to the short term hire
of Albia Villa (located, at Jalan Lestari, Umalas, Bali, Indonesia),
(here after referred to as “The Villa” or “The
Property”), and is between the Albia Villa Management
(here in after referred to as “The Villa Management”
or “we”), and the primary holidaymaker (the
person who’s name under the booking is made), (here
in after referred to as "The Hirer" or “you”.
This contract is effective on written confirmation by The
Villa Management of the receipt of the necessary deposit
payment by The Hirer, for the specified rental period as
confirmed by The Villa Management.
1. THE BOOKING PROCESS
1.1
Reservation Enquiry
On receiving your reservation
enquiry, we will check availability of the villa for your
requested dates.
If The Villa is available,
we will provide you with:
- confirmation of the villa availability,
- details of the prevailing rates,
- the Total Rental amount,
- the amount of confirmation deposit
required is 50%
- bank account details for the Confirmation
Deposit
payment by you
If The Villa is not
available, we will endeavor to get back to you with alternative
dates which match your needs as closely as possible. Please
note that, due to high demand, our villa is usually booked
well in advance. However, we will still try and accommodate
your requirements as closely as possible.
1.2
Tentative Reservation
If The Villa is available, at this point, we will also make
a ‘Tentative Reservation’ under your name, for
the specified period.
The Tentative Reservation
in your name will be kept active for a period of 7 days,
awaiting your confirmation instructions and payment of the
Confirmation Deposit.
Please note that all
payments must be made to the account specified by The Villa
Management in US Dollars. The final amount received by The
Villa Management must be net of any banking, transfer, foreign
exchange charges and the like, which must be borne by The
Hirer.
Until the specified
Confirmation Deposit is received, The Villa Management,
at its own discretion, may review the status of any “Tentative
Reservation”.
If The Villa is not
available, we will wait for you to review our proposed alternative
dates, and for you to request us to make a Tentative Reservation.
1.3
Reservation Confirmation
On receipt of the Confirmation Deposit at the specified
bank account, we will upgrade your Tentative reservation,
into a Confirmed Reservation.
At this point, we
will provide you with, (in writing):
- Confirmation of your reservation
- Confirmation of receipt of your Deposit
- Confirmation of the remainder of the Outstanding Balance
for the Rental Period
1.4
Outstanding Rental Payment
The Outstanding Rental Payment (i.e. The Total Rental Payment
minus the Deposit Received) must be settled in full, at
the specified bank account no less than 30 days of the intended
date of check-in.
On bookings made with
less than 30 days’ notice, the Total Rental Payment
must be received no less than 7 days before the intended
date of check-in.
For last minute bookings
(i.e. less than 7 days), the Total Rental Payment must be
received immediately, in order to Confirm the Reservation,
and in all cases before arrival at the villa.
If The Villa Management
has not received the funds in time, to be able to provide
you with a written Confirmation of Reservation, the Villa
Security and Staff reserve the right to refuse entry to
The Villa compound on security grounds. (You wouldn’t
want someone turning up at the villa whilst you are staying
there, hoping to share it with you, would you?)
1.5 Cancellation
/ No-Show
Deposits will be refunded, (less US$ 250 administration
fee), on reservations cancelled with 61 days notice.
Please note that,
in order to be fair to all our guests, we are unable to
refund Confirmation Deposits cancelled with less than 61
days notice. We appreciate your understanding in this area.
Final Outstanding
Rental Payments are non-refundable.
1.6
Late Show
As part of our customer service focus, we will always endeavor,
at The Villa Management’s discretion, to accommodate
minor shifts to your plans.
If possible, we will
try and shift your reservation dates by a day or two, so
you don’t lose from your holiday time. However, please
note that due to the popularity of our villa this may not
always be possible, and this flexibility is provided as
a goodwill gesture purely at the discretion of The Villa
Management.
2. DURING YOUR STAY
2.1
Meeting Local Laws and Regulations
It is a requirement of the Indonesian government, that all
foreign guests arriving in hotels and villas are formally
registered. (This is why you will also need to show your
passport in checking into any hotel in Indonesia.)
At Albia Villa, our
staff will be more than happy to remove this burden from
you by completing the registration process on your behalf.
To this end, please
ensure that all guests in your party arrive at the villa
with their passports which they have used to enter Indonesia.
This formality will
typically take a couple of hours, and your passports will
be returned to you as soon as the registration process has
been completed.
2.2 Settlement
of Incidental Costs
As per our extensive service offering, our Villa
Staff will be more than happy to do your daily food/grocery
shopping, book local attractions/transport, provide postal
service, arrange for SPA services, etc.
If you want to make
use of this free service, please provide the Villa Staff
with an appropriate level of cash kitty, (plese no more
than US$ 100 at any given time), and the Villa staff will
keep a tally of these additional expenditures made on your
behalf, and report back to you regularly.
Please note that we
do not charge any service fee in providing this service,
and you only pay what has been spent on your behalf, on
your request.
- Where possible our staff will provide you with the
actual receipts/bills.
- However, in some instances, (especially when dealing
with small independent vendors), a formal receipt may
not always be available.
- If you are adamant that each and every purchase made
on your behalf is matched with a corresponding receipt,
please instruct our staff on arrival to shop only at those
vendors/suppliers who can provide receipts.
In order to avoid
any surprises to you or The Villa management, our staff
will provide you with a tally for settlement, as soon as
your running account reaches its prepaid limit, or at least
once a week, and certainly when you check-out.
2.3
Limitations of Services
Whilst Indonesians, and specifically Balinese are incredibly
welcoming and naturally very helpful people, please refrain
from making any requests from The Villa Staff which may
be deemed to be against the local customs, laws and regulations.
Similarly, if you
have any specific medical, nutritional or personal care
conditions/requirements, please make these known to us at
the Reservation Enquiry stage, and we will confirm if we
are able to cater for these or not, and avoid any disappointment.
2.4
Limitation of Shopping Services
The Albia Villa staff will do their utmost to look after your
every reasonable need during your stay, and are very happy
to run errands and shopping trips on your behalf, these
services are provided in good will by the Villa Management.
We seek your cooperation
in avoiding using these services to purchase items for commercial/export
purposes, and/or to buy large/bulky items such as furniture
and the like.
However, our staff
will be more than happy to point you in the right direction,
in terms of best suppliers, or shopping services to use
for your larger or higher cost purchase requirements.
Similarly, if you
have some very specific shopping requirements (such as a
certain type of medicine, or very specific nutritional requirements),
please ensure that you purchase these items, as our staff
are not liable for any damage/loss caused by any third party
groceries/items purchased on your behalf.
2.5
Insurance
We strongly recommend that as with any other international
travel, you take out full and comprehensive travel insurance
for everyone traveling in your party, before your journey
to Bali.
Please note that The
Villa Management and Staff are not responsible for any damages/loss
caused to persons or property of The Hirer and their Party
during their stay at The Villa, including (but not limited
to) illness, injury, death, loss of valuables, etc) caused
by incidents, including (but not limited to) cancellations,
acts of nature, floods, fire, acts of third parties, civil
disturbances, failure of machinery/equipments, acts of government,
acts of God etc..
Nor will The Villa
Management, Staff, or/its Agents/Vendors be held responsible
for any damages/loss caused by Hirer or their Party, including
(but not limited to) any individual, estate, the local community,
the island and people of Bali, the Indonesian government,
the people and/or estate of the Republic of Indonesia.
2.6
Use of the Villa
As the Hirer you are assured use of The Villa on an exclusive
basis, including the staff and services.
This use is limited
to a maximum of 8 adults (11 years+) and 2 children (must
be 11 years or younger).
Please note that Albia Villa is located in a peaceful, and residential neighbourhood.
If you plan to hold
commercial events, and/or large group events including (but
not limited to), weddings, parties, functions, please bring
this to the attention of The Villa management, in writing,
before Confirmation of Reservation and we can discuss your
requirements, and if it is possible for The Villa Management
to meet these. Failure to do this, may result in cancellation
of The Hirer’s reservation, and forfeiture of the
fukk Rental fees.
If The Villa Management
or its Staff or its Security personnel feel that there is
a serious risk of damage to The Villa or its surrounds/neighbours,
from improper use of the property, The Management and/or
its representatives reserve the right to repossess the property.
2.7
Damage or Losses
Whilst The Villa Staff will attend to daily cleaning and
regular maintenance of The Villa, The Hirer agrees to be
personally responsible for ensuring that the property is
left in good order and condition.
Any damages or loss,
caused to The Villa and/or any of its contents, and/or the
Staff by The Hirer, or their Party, or their Guests remains
the responsibility of The Hirer, and the resulting costs
must be settled as and when the damages are identified,
and in all cases prior to the departure of The Hirer and/or
their Party from the villa.
2.8
Complaints
If there is a cause for complaint by the Hirer, these should
be brought to the attention of The Villa Staff and/or The
Villa Management as soon as possible, and no later than
prior to the check-out/departure.
The Villa Staff are
properly trained, and empowered, to resolve most possible
complaints. If the complaint is not properly resolved by
the Villa Staff, or (in the unlikely event) has arisen as
a result The Villa Staff, these complaints should be directed
immediately to The Villa Management.
The Villa Management
or The Villa Staff are not able to resolve complaints submitted
by The Hirer after their departure from The Villa.
3.0 GENERAL
Limitation
of Liability
The liability of The Villa Management and/or The Villa Staff
is strictly limited to the monies paid by The Hirer as Rental
Fees for that specific reservation period, or any portion
of the fees there-off.
Governance
This contract shall be deemed to be a contract made in Singapore,
and shall be subject to and governed by and interpreted
in accordance with the laws of the Republic of Singapore.
Entire
Agreement
This contract, constitutes the entire agreement between
the two parties, and there are no representations, understandings
or agreements relative hereto which are not fully expressed
herein.
www.albiavilla.com
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